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SoonAI Customer Experience · Launching soon

Every customer question answered, on every channel.

AI Customer Experience answers your existing customers on WhatsApp, website chat and email, using your own knowledge. It tracks every ticket, collects reviews and feedback, and passes anything it cannot solve to your staff.

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WhatsApp, website chat, emailAnswers from your knowledgeEscalates to your staff
Without the AI Customer ExperienceWaits in the queue
8:15 PM

A customer asks where their order is.

8:15 PM

No reply. Support has gone home.

8:40 PM

They ask again on email and WhatsApp.

Next day

Three tickets for one question. The customer is upset.

Unhappy customer and a busy team
vs
With the AI Customer ExperienceAnswered in seconds
8:15 PM

A customer asks where their order is.

8:15 PM

The AI checks the order and the delivery policy.

8:16 PM

It replies with the status and the tracking link.

Later

After delivery, it asks for a quick review.

Customer answered and a review collected
The problem

Why does customer support fall behind?

Customers ask the same questions again and again, across many channels. Your team spends the day answering them, and the hard cases wait.

  • Repeat questionsOrder status, timings, prices and policies take up most of the day.
  • Scattered channelsMessages arrive on WhatsApp, chat and email, and some get missed.
  • Few reviewsHappy customers rarely leave reviews unless someone asks at the right time.
What it does

What does AI Customer Experience do?

  • Every channel

    Answers on WhatsApp, website chat and email from one system.

  • Answers from your knowledge

    Uses your FAQs, policies and documents. It does not guess.

  • Tracks tickets

    Every request gets a ticket so nothing is lost or repeated.

  • Collects reviews

    Asks happy customers for a review at the right moment.

  • Gathers feedback

    Asks short questions after a visit or order and sums up the answers.

  • Escalates to your staff

    Passes complex or sensitive cases to your team with the full history.

How it works

How does AI Customer Experience work?

  1. 1STEP 01

    Learn your business

    Our team loads your FAQs, policies and documents into the AI.

  2. 2STEP 02

    Answer customers

    It replies on WhatsApp, chat and email in seconds, from your own knowledge.

  3. 3STEP 03

    Track and follow up

    Each request is tracked as a ticket until it is solved.

  4. 4STEP 04

    Escalate and improve

    Hard cases go to your staff. Reviews and feedback come back to you.

Who it is for

Who is AI Customer Experience built for?

  • Online storesOrder, delivery and return questions answered at any hour.
  • ClinicsTimings, directions and booking questions answered. Never medical advice.
  • EducationStudents and parents answered about courses, schedules and fees.
  • HospitalityGuests answered before and after their stay, then asked for reviews.
  • Service businessesSalons, studios and repair firms with many repeat questions.
  • Software and subscriptionsCommon how-to and account questions answered from your help docs.
Questions

Good to know.

Straight answers to what business owners ask us most. Anything else, ask our team directly.

3channels in one place
24/7answers
1 ticketper request
Early listBe first to use AI Customer Experience.Tell us what your customers ask most. Our team will show you how it would answer them.
Join the early list →
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01Which channels does AI Customer Experience work on?

WhatsApp, your website chat and email, all handled from one system.

02Where do the answers come from?

From your own FAQs, policies and documents. If the answer is not there, it does not guess.

03What happens when the AI cannot solve a problem?

It tells the customer a team member will help, and passes the case to your staff with the full conversation.

04How does it collect reviews?

It asks happy customers for a review after a visit, order or solved ticket, and shares a direct link.

05Is my customer data safe?

Data stays in your own accounts and dashboard. We only use it to run your support and never share it.

06When can I start using AI Customer Experience?

It is launching soon. Join the early list and our team will contact you to plan your setup.