Shipping and delivery policy

Last updated 3 Nov 2026. Plain English. Questions: hariprathish@originpixel.in

Nothing is shipped

We sell software (the Origin Platform and its AI products) and digital services (setup, websites, apps, branding and content). Everything is delivered online. We do not ship physical goods, so there are no shipping charges.

Platform plans

Your account and free trial start the moment you sign up. When a payment goes through, your plan is active at once and the GST invoice appears in your account within minutes; we also email you a receipt. Add-ons work as soon as you save them. A new phone number can take a few working days when the telephony provider needs documents.

Setup and agency services

Setup of channels (WhatsApp, email, phone, calendar) usually takes 3 to 7 working days, depending on approvals by Meta, telephony providers and your team. Websites, apps, branding and content are delivered on the dates in your scope of work, as files, links or published pages.

Where we deliver

Online, through the web. Some features depend on providers that are not available in every country.

If something is not delivered

If your plan is not active within one hour of a successful payment, or a delivery date in your scope is missed, write to hariprathish@originpixel.in. If we cannot deliver what you paid for, you get a refund under our refund and cancellation policy.