Refund and cancellation policy

Last updated 3 Nov 2026. Plain English. Questions: hariprathish@originpixel.in

Cancel any time, online

Origin Platform plans are cancelled in your account under Billing and plan with one click. No call, email or form is needed and we do not show you offers first. A paid plan keeps working until the end of the period you paid for and then ends; the payment mandate (Razorpay) or card subscription (Stripe) is cancelled at once, so nothing more is charged. We email you a confirmation. Free trials need no card and end at once when you cancel.

Agency services (setup, websites, apps, branding, content) follow the notice period in your scope of work; the minimum term and the 30 days' notice in our terms of service apply unless your scope says otherwise.

Automatic renewal

Plans renew every month or year until you cancel. Before you pay we show the full price including 18% GST and the renewal terms, and you agree with a tick. We email you 3 days before every automatic payment (always at least 24 hours before) with the amount and date, and 30 and 7 days before a yearly renewal. In India, a renewal above Rs 15,000 needs your approval every time (RBI rule) unless you pay by bank mandate; nothing is charged without that approval.

Refunds

• Charged twice or in error: full refund of the extra amount; we start it within 2 working days of your email.
• Charged after you cancelled: full refund of that charge.
• Yearly plans: cancel within 14 days of the first yearly payment for a full refund. Later, unused whole months are refunded on request, minus the discount for paying yearly.
• Monthly plans: the month already started is not refunded; the plan ends at the end of that month.
• Forgot to cancel: write within 7 days of a renewal charge, without having used the platform since, for a full refund.
• Usage and third-party costs already delivered (calls, messages, AI minutes, ad or domain fees) are not refunded.
• Setup fees and agency work already delivered are not refunded; work not yet started is refunded in full.
• Where the law gives you more rights, those rights apply.

How refunds are paid

Refunds go back to the same payment method. Razorpay and Stripe usually credit them in 5 to 7 working days; your bank may take longer. We issue a GST credit note for every refund. Bank transfers are refunded by bank transfer.

Contact

Email hariprathish@originpixel.in or call +91 98844 37353. Complaints go to our grievance officer, see Contact.