WhatsApp Business API company in Chennai, set up the right way.
We set up WhatsApp automation on the official WhatsApp Business API, so your business can answer customers in seconds, send updates people asked for, take payments and pass any chat to your team when a person is needed.
What can WhatsApp automation do for you?
Official API setup
We set up the WhatsApp Business API on your own business number and Meta account, including your display name and message templates.
WhatsApp chatbot
Answers common questions, collects details and books appointments, in the language your customer writes in.
Broadcasts with opt-in
Offers, updates and reminders sent only to customers who agreed to hear from you, with an easy way to stop.
Payments in the chat
Send a payment link from your payment gateway inside the chat, and a confirmation once the payment goes through.
Handover to staff
When a customer asks for a person, or the bot is not sure, the chat goes to your team with the full conversation.
Reminders and follow-ups
Booking reminders, quote follow-ups and review requests, sent within WhatsApp's rules.
How does a WhatsApp project work?
- 1STEP 01
Free audit
We look at how customers message you today and what they ask most.
- 2STEP 02
Set up the API
We connect your business number to the official API and submit your message templates for Meta's approval.
- 3STEP 03
Build and test
We build the chatbot, the broadcasts and the handover, and test them on real phones.
- 4STEP 04
Launch and improve
We go live, watch the first conversations with you and keep improving the replies.
Which WhatsApp rules do we follow?
WhatsApp lets a business reply freely for 24 hours after a customer's last message. Outside that window, only pre-approved message templates can be sent, and Meta charges for them. We write and submit the templates with you, so reminders and updates keep working.
Broadcasts go only to people who opted in, and anyone who replies STOP gets no more messages. This protects your number's quality rating and keeps customers on your side. We do not use unofficial tools or bulk senders that put your number at risk of a ban.
Which Chennai businesses use it?
- ClinicsAppointment booking, reminders and follow-up messages, with medical questions always passed to staff.
- Real estateInstant replies to property enquiries, brochure and location sharing, and site visit booking.
- Retail and showroomsOrder updates, payment links, and offers sent only to customers who opted in.
- Service businessesQuotes, job scheduling, payment reminders and review requests in the app your customers already use.
Works well together.
Good to know.
Straight answers to what business owners ask us most. Anything else, ask us directly.
01What is the WhatsApp Business API?
It is Meta's official way for businesses to use WhatsApp with software. Unlike the WhatsApp Business app on a single phone, it supports chatbots, automated messages, several team members and connections to your CRM.
02Can I use my existing WhatsApp number?
Usually yes. Depending on your setup, the number can move to the API or be used with both the app and the API. We explain the options on a free call before anything changes.
03Can we send bulk messages to all our contacts?
Only to people who agreed to receive messages from you. Broadcasts use Meta-approved templates and include a way to opt out. Messaging people who did not opt in can get your number restricted, so we do not do it.
04Can customers pay inside WhatsApp?
Yes. The chat can send a payment link from your payment gateway, and the customer gets a confirmation once the payment goes through.
05What happens when the chatbot cannot answer?
It does not guess. It tells the customer a team member will help, and passes the chat to your staff with the full conversation so nobody has to ask again.
06Does Meta charge for WhatsApp messages?
Yes, for some messages, mainly templates sent outside the 24-hour window after a customer's last message. These charges are paid to Meta, separately from our fees, and we help you keep them low.
07How long does WhatsApp automation take to set up?
Most setups take 1 to 3 weeks. Meta's business verification and template approval can add a few days, so we start those steps first.